PRIVACY POLICY

This document sets out the privacy policy of Twelve Pixel Pty Ltd (ACN 670 579 432) trading as CoHire (referred to in this privacy policy as ‘we’, ‘us’, or ‘our’). We operate an online marketplace (Platform) that connects Owners, being users who list tools and equipment for hire, with Hirers, being users who hire those items. Each hire arranged through the Platform is a Booking. Terms like Owner, Hirer, Listing and Booking have the same meaning as in our Platform Terms & Conditions.

We take our privacy obligations seriously and we've created this privacy policy to explain how we collect, store, maintain, use and disclose personal information.

We are committed to preventing serious invasions of privacy and ensuring the protection of your personal information, so you can contact us using the details below if you have any questions or concerns.

For the purposes of the Privacy Act 1988 (Cth), we treat ourselves as an APP entity and handle personal information in accordance with the Australian Privacy Principles (APPs).

By providing personal information to us, you consent to our storage, maintenance, use and disclosure of personal information in accordance with this privacy policy.

We may change this privacy policy from time to time by posting an updated copy on the Platform and we encourage you to check the Platform regularly to ensure that you are aware of our most current privacy policy.

name, email address, phone number, and your profile or display name and photo;

social login or authentication details, where you sign up or sign in using a third-party provider;

phone verification details (for example, an SMS verification code);

identity and payout verification information, or references to that information, generally collected and held through our payment provider, Stripe;

listing details, including an item's description, photos, category, pricing, availability, suburb, postcode or other location, delivery settings, and declared item value;

booking and transaction details, including booking requests, dates, pricing, status, cancellations and refunds, and pickup or return status;

payment-related references, including a Stripe customer ID and payment method identifiers, but not your full card number;

messages between Users;

reviews and ratings;

evidence provided in connection with a dispute, such as photos, videos, receipts, quotes and communications;

your IP address, device and browser information, cookies, analytics and other usage data;

information you provide when contacting customer support;

fraud and security signals; and

your marketing preferences.

create an Account;

list an item on the Platform;

make or accept a Booking;

message another User;

complete phone, identity or payout verification;

make a payment, or save a payment method, through Stripe;

leave a review;

raise a dispute or upload evidence in connection with a dispute;

contact our customer support; or

use an AI-assisted listing or moderation tool on the Platform.

to operate the Platform;

to create and manage Accounts, Listings, Bookings, messaging and reviews;

for identity verification and fraud prevention;

to process payments, payouts, refunds and authorised additional charges;

to manage disputes and, where applicable, Owner Platform Support;

to manage chargebacks and provide payment evidence to Stripe or financial institutions;

to send you support and service related messages;

to send you marketing and promotional messages where you have opted in, and for the purpose of direct marketing (in accordance with the Spam Act). You can opt out of receiving marketing materials from us at any time by using the opt-out facility provided (for example, an unsubscribe link);

for analytics and to improve and optimise the Platform; and

to comply with our legal obligations, resolve disputes, or enforce our agreements with Users.

CoHire may use AI tools to suggest listing titles, descriptions and pricing, and to assist with content moderation and customer support.

If you choose to use an AI-assisted feature, the content you provide for that purpose (for example, a photo or draft description) may be sent to and processed by an AI provider so that it can return a suggestion or response.

Because that content is under your control, please do not enter sensitive personal information into a listing field, note, or support message unless necessary.

AI-generated suggestions are suggestions only. They are not a valuation, and not legal, financial or safety advice, and you remain responsible for reviewing and approving any content before it is used.

Payments and payouts on the Platform are processed by Stripe. Stripe collects and stores payment details, such as card or digital wallet information, in accordance with Stripe's own privacy policy and applicable card scheme rules.

CoHire does not store your full card number. We store references such as a Stripe customer ID and payment method identifiers.

Where you have agreed to this under our Platform Terms & Conditions, we may use these references to charge your saved payment method for a Booking and for authorised additional charges, such as damage, loss, non-return, late fees or cancellation fees.

other Users, where needed to facilitate a Listing, Booking, message or dispute (for example, so an Owner and Hirer can see each other's relevant profile and booking details);

Stripe, for payments, saved payment methods, payouts and related identity verification;

our service providers, including SMS/authentication, hosting, email, database, and analytics providers, who help us run the Platform under appropriate confidentiality and security arrangements;

AI providers, for AI-enabled listing, moderation or support features you choose to use;

our professional advisers and contractors; and

regulators, courts, law enforcement, banks and payment networks, where required or authorised by law.

If you wish to request access to the personal information we hold about you, please contact us using the contact details set out in clause 14 including your name and contact details. We may need to verify your identity before providing you with your personal information. In some cases, we may be unable to provide you with access to all your personal information and where this occurs, we will explain why. We will deal with all requests for access to personal information within a reasonable timeframe.

If you think that any personal information we hold about you is inaccurate, or you wish to request that we delete your account or the personal information we hold about you, please contact us using the contact details set out in clause 14 and we will take reasonable steps to correct or delete it, except where we need to retain certain information for legal, tax, fraud prevention or dispute resolution purposes. You can also remove a saved payment method or delete a Listing yourself from within your Account, although you may not be able to remove a payment method while a Booking, dispute or payment is outstanding.

If you wish to complain about how we handle your personal information or believe your privacy has been seriously invaded, please contact us using the details in clause 14 with your name and contact details. We will investigate your complaint promptly and respond within a reasonable timeframe.

If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.